Refund policy

At Delurp, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help.

1. Return Eligibility

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, in the same condition that you received it
The item must be in the original packaging
Proof of purchase is required (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale items
Personalized or custom-made products
Hygiene or personal use items (if applicable)

3. Return Process

To initiate a return, please contact us at:

📧 service@delurp.com

Include:

Your order number
Reason for return
Photos (if the item is damaged or defective)

Once approved, we will provide instructions for returning the item.

4. Refunds

After we receive and inspect your returned item:

You will be notified of the approval or rejection of your refund
If approved, the refund will be processed to your original payment method within 5–10 business days

5. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank

If you still have not received your refund, please contact us at:
📧 service@delurp.com

6. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us at:
📧 service@delurp.com

7. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
We recommend using a trackable shipping service