Shipping policy
Shipping Policy – Delurp
At Delurp, we are committed to delivering your order as quickly and safely as possible.
1. Order Processing Time
- All orders are processed within 1–3 business days
- Orders are not processed or shipped on weekends or holidays
- You will receive a confirmation email once your order has been shipped
2. Shipping Time
Estimated delivery times:
- Brazil: 7–15 business days
- International: 7–20 business days
Please note that these are estimates and delays may occur due to customs, logistics, or high demand.
3. Shipping Costs
- Shipping costs are calculated at checkout
- Occasionally, we may offer free shipping promotions
4. Tracking Information
Once your order is shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update in the system.
5. Delays and Issues
Delurp is not responsible for delays caused by:
- Customs clearance
- Postal service disruptions
- Incorrect shipping information provided by the customer
If your package is significantly delayed, contact us and we will assist you.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
If an incorrect address is provided:
- We are not responsible for lost packages
- Additional shipping fees may apply to resend the order
7. Lost or Stolen Packages
If your package is marked as delivered but you did not receive it:
- Check with neighbors or your local carrier
- Contact us and we will try to assist
We are not responsible for lost or stolen packages confirmed as delivered.
8. Damaged Packages
If your order arrives damaged, contact us within 48 hours with photos so we can resolve the issue.
9. Contact Information
If you have any questions about shipping, please contact: